Quality Policy

Impelsys Quality Policy Statement

Impelsys is committed to providing industry-leading platforms and services to the global publishing and educational clients. Our platforms and services enable our clients to develop, market and deliver e-content and e-learning to their B2B and B2C consumers who rely on this content to further their knowledge, learn new job functions and acquire life-saving skills.

We are an important link in our client’s ecosystem in spreading knowledge. We take our role in this knowledge ecosystem seriously and back our excellent technology strength with the stringent quality measures that the invaluable content of our clients deserves.

We will do this through

• Continuous innovation – by upgrading our solutions to help our clients stay ahead of the technology curve and the competition
  • Platforms: Our platforms exceed client expectations and help them achieve their evolving business strategies for their digital content and learning delivery
  • Technology Services: Our technology services help clients improve operational efficiencies and develop tailored solutions to stand out from the competition
  • Content & Media services: Our content and media services help our clients develop and bring to market new digital products
  • Content protection: Our content protection measures keep our clients content protected right from the time it’s handed to us till it reaches the consumers’ devices

• Continuous monitoring and improvement – of our processes, security policies, quality of the deliverables, talent acquisition and adherence to the best project management practices
  • Processes: Our processes are refined to bring efficiency and synergies across operational units
  • Project management: On-time, every-time. Our project management and delivery practices are monitored to meet our delivery commitment with respect to time, cost and quality.
  • Security for IP & PII: Our security measures ensure protection of our clients’ Intellectual Property rights and their consumers’ Personally Identifiable Information
  • Talent: Our hiring process ensures that we have the right talent for any given job and that we train employees to upgrade their skills as the job demands

• Implementing CMMi processes
  • Holistic approach: We adhere to CMMi guidelines, not just for operations & delivery teams, but also for each of the other business units that interact with our clients
  • Continuous improvements: We will continuously seek improvements in our processes, our platform offerings and quality of the services we provide through transparent and measurable quality processes.
  • Ethics: This will allow us to maintain the highest standards of business ethics working with customers, partners, associates and vendors alike.

Organization quality is a result of will, commitment, effort and whole-hearted participation from one and all in the organization.