Impelsys Quality Policy Statement

We at Impelsys recognize that organizational quality is a result of will, commitment, effort, and wholehearted participation from everyone in the organization. Our commitment to quality and customer satisfaction is exemplified by prioritizing the establishment of a customer-centric and quality-focused culture. We are committed to enhancing customer satisfaction by consistently delivering high-quality products and services, staying compliant with legal and regulatory requirements, and driving continual improvement, thereby contributing to long-term success, attaining sustainability, and achieving overall performance efficiency.

By implementing CMMI and ISO standard practices, our organization has put in place effective processes, trained staff to deliver high-quality products or services on time, achieve quality objectives, and comply with legal and regulatory requirements.

We shall achieve this by ensuring the following:

• Our company’s vision, mission, and values are thoughtfully crafted to align with the company’s purpose and strategic direction. Our goal is to make the world a better place by leveraging technology and facilitating the spread of knowledge.
• We align with CMMI, ISO, and various industry best practices and an established integrated quality management system that includes quality, security, privacy, environmental, medical devices, and safety processes to support all operations and delivery teams, covering every business unit engaging with our clients and all stakeholders in our business. The information is communicated to all interested parties.
• Our processes and operations are committed to customer focus, leadership dedication and guidance, staff engagement through accountability, disciplined execution through effective processes, enterprise-level risk monitoring, and fostering strong relationships with our customers, partners, employees, and investors.
• We consistently strive for enhancements in our processes, platforms, and business offerings. We ensure the quality of our services through transparent and measurable means involving all interested parties, with a particular focus on customer feedback obtained through surveys and meetings. This iterative approach aims to improve and enhance the effectiveness of our quality processes and systems.
• Our processes and systems are structured to ensure ongoing compliance with pertinent organizational legislation, regulations, statutory obligations, management systems, and customer requirements throughout the delivery of our products and services.
• We shall ensure that we meet applicable regulatory requirements for product, service, and other related established functions at all levels within Impelsys, such as ISO 9001 (QMS) & ISO 13485 (MD QMS).
• Attain high quality and customer satisfaction through established performance objectives that drive employees to focus on both current and future customer needs. This approach motivates everyone to meet customer requirements and aims to surpass expectations. It is also facilitated through a rewards and recognition program to acknowledge outstanding contributions.
• We consistently monitor the organization’s performance through established SMART objectives, targets, and key performance indicators. Simultaneously, we closely scrutinize our project management and delivery practices to uphold our commitments to time, cost, and quality, aiming for the consistent and timely delivery of projects.
• Our talent hiring and development initiatives guarantee the acquisition of suitable talent for any role. Furthermore, we invest in training programs to enhance employees’ skills in alignment with the demands of their roles.

Organizational quality is a result of will, commitment, effort, and wholehearted participation from everyone in the organization.