Delivery Manager

Total Experience: 15+

Education Qualification: BE/B.Tech/MCA/M.Sc/M.Tech

Job Requirements

• At least 15 years of experience in software development.
• At least 6 years in leadership position.
• Experience of handling multiple teams of 30+ developers.
• Strong technical background, preferably on LAMP and other different technology stacks.
• Extensive experience in resource planning, project management and customer relationships.

Primary responsibilities

• Grow and manage a high-performance software development delivery organization.
• Strive for customer delight and align the team towards this goal.
• Inculcate and reinforce the culture driven by ethics, innovation, technical excellence, quality, discipline and professional behavior.
• Develop the habit of continuous process improvement to increase team productivity and cost-efficient operations

Ensuring customer delight

• Understand strategies, needs and challenges of the customers.
• Focus on customer delight through transparency in project execution, timely communication and technical excellence.
• Build positive and productive working relationships with customers for business growth.
• Be the primary contact point for the customer, a technology consultant and a trusted advisor to the customer.
• Define and implement standard status reporting practices for project updates to customers.

Managing the delivery team

• Continuously strive to improve the team’s performance, team’s capabilities and productivity.
• Push the team to achieve and maintain technical excellence and competence.
• Set and monitor the KRAs and the KPIs that helps align the individual goals to the team goals and the company goals.
• Work closely with the sales team to identify the staffing needs, skills gap and work with HR & Training team to strengthen the team.
• Track daily activities and monthly plans for the delivery team.
• Be a mentor and provide guidance to the team as needed and help identify training needs.

Project execution

• Manage the delivery teams to ensure timely and accurate customer deliveries.
• Plan, track and monitor the project progress and provide status updates to customers and other stakeholders.
• Manage different delivery teams working on Software development and maintenance projects for our key customers.
• Work with project managers and tech leads to manage allocation of work to team members to meet customer deliveries.